Privacy Policy

UAB "Druskų miestas" hotel and spa center "Europa Royale Druskininkai" (hereinafter - "Europa Royale Druskininkai") is important to protect the personal data of you - our customers and other data subjects. Therefore, we are committed to respecting and protecting the privacy of each data subject.

This Privacy Policy contains essential information about the processing of personal data by Europa Royale Druskininkai, the storage of this data, and the rights of data subjects.

Basic concepts

  1. Personal data - any information about an identified or identifiable natural person (data subject); an identifiable natural person is a person whose identity can be determined directly or indirectly, in particular by an identifier such as a name, a personal identification number, location data, and an Internet identifier, or by one or more of that natural person's physical, signs of physiological, genetic, mental, economic, cultural or social identity.
  2. Data processing - any operation or sequence of operations performed by automated or non-automated means on personal data or sets of personal data, such as collection, recording, sorting, systematization, storage, adaptation or modification, extraction, access, use, disclosure by transmission, distribution or otherwise making it possible to use them, as well as juxtaposition or combination with other data, restriction, deletion or destruction.
  3. Data Recipient means the natural or legal person, public authority, agency, or other body to which personal data is disclosed, whether or not it is a third party. However, public authorities who, under Union or Member State law, may receive personal data in the context of a specific investigation are not considered data recipients; when processing that data, those public authorities comply with the applicable data protection rules appropriate to the purposes of the data processing.
  4. Third-party - a natural or legal person, public authority, agency, or other institution that is not a data subject, data controller, data processor, or persons who are allowed to process personal data by direct authorization of the data controller or data processor;
  5. Consent of the data subject - any freely given, specific, and unambiguous expression of the will of the duly informed data subject by means of a statement or unequivocal actions by which he consents to the processing of personal data related to him.
  6. Data subject - a natural person whose personal data is processed.
  7. Special category data - personal data revealing racial or ethnic origin, political views, religious or philosophical beliefs, membership in trade unions, as well as data revealing health data, data about a natural person's sex life and/or sexual orientation.

Personal data

  1. Legal criteria for processing personal data
    "Europa Royale Druskininkai" collects and further processes your personal data only on the basis of the legal grounds defined in the legal acts governing the protection of personal data:
    1. With your consent;
    2. in order to conclude and/or execute the contract concluded with you.
  2. Purposes of processing personal data
    "Europa Royale Druskininkai" processes data for the purposes of providing hotel and spa center services, running the gift voucher program, as well as administration of inquiries, the loyalty program, and direct marketing.
  3. Personal data is processed
    Europa Royale Druskininkai processes the following data:
    1. with your consent, the personal data you provide in the forms installed on the website (this is basic information, for example, first name, last name, e-mail address);
    2. other data that are collected based on your consent and which are defined in detail at the time when your consent is requested;
    3. other data that are received in order to conclude and/or execute the contract concluded with you;
    4. video surveillance data when you visit "Europa Royale Druskininkai", located at Vilniaus al. 7, LT-66991 Druskininkai.
  4. Cookies
    In order to improve your experience when visiting the Europa Royale Druskininkai website, we use cookies - small pieces of textual information that are automatically created when browsing the website and are stored on your computer or other terminal device. The information collected by cookies allows us to ensure the smooth operation of the website, your ability to browse more comfortably, and learn more about the behavior of our website users, analyze trends, and improve both the website and your service, as well as the services provided by Europa Royale Druskininkai.
    The website provides two types of cookies:
    1. First-party cookies are created by the website you are visiting. The website appears in the address bar.
    2. Third-party cookies are created by other websites. These sites own some of the content displayed on the web page you are visiting, such as ads or images. This can be Google, Facebook, YouTube, etc.

You can choose whether you want to accept cookies. If you do not agree to cookies being saved on your computer or other end device, you can change your internet browser settings and disable all cookies or enable/disable them one by one. However, please note that in some cases, this may slow down your internet browsing speed, limit the functionality of certain websites or block access to the website.

  1. Term of personal data storage
    We store your personal data for no longer than is required by the purposes of data processing or provided by legal acts if longer data storage is stipulated in them.
    We strive not to store outdated or unnecessary information and to ensure that personal data and other customer information are kept up-to-date and correct.
  2. Provision of personal data
    ​​​​​​​"Europa Royale Druskininkai" provides your data:
    1. With your consent, clearly defined data recipients;
    2. institutions or organizations in accordance with the requirements of legal acts;
    3. to other third parties with your consent, which may be obtained for a specific case.

"Europa Royale Druskininkai" uses personal data security measures

"Europa Royale Druskininkai" activity on the Internet meets all the requirements of international legal acts, European Union legal acts, and the laws of the Republic of Lithuania.

  1. General Data Protection Regulation (GDPR)
    Europa Royale Druskininkai complies with the provisions of the General Data Protection Regulation when processing personal data of data subjects and has implemented appropriate organizational and technical measures to ensure the security of personal data, which help protect personal data from accidental or illegal destruction, alteration, disclosure, as well as from any other illegal processing.

The procedure for implementing the rights of data subjects

You have the right to:

  • apply to "Europa Royale Druskininkai" with a request to provide information about your personal data processed by "Europa Royale Druskininkai" ("right to know" and "right to access");
  • apply to "Europa Royale Druskininkai" with a request to correct or destroy your personal data, when you determine that the data is incorrect, incomplete, or inaccurate ("right to correct and destroy");
  • apply to "Europa Royale Druskininkai" with a request to suspend the processing of your personal data, if you determine that personal data are being processed illegally or unfairly ("right to suspend");
  • apply to "Europa Royale Druskininkai" with a request to object to further processing of your personal data ("right to object");
  • apply to "Europa Royale Druskininkai" with a request to limit the processing of your data if the processing of personal data is illegal ("right to limit");
  • apply to "Europa Royale Druskininkai" with a request to delete your data when personal data have been processed illegally or personal data are no longer necessary to achieve the purposes for which they were collected or otherwise processed" ("right to be forgotten");
  • apply to "Europa Royale Druskininkai" with a request to provide information about personal data processed by "Europa Royale Druskininkai" and to receive data in a structured, commonly used, and computer-readable format ("right to data portability").


If it is not possible to resolve the issue with Europa Royale Druskininkai and if you are concerned about the operation/inaction of Europa Royale Druskininkai, which may not comply with the requirements of this Privacy Notice or legal acts, you have the right to contact the Supervisory Authority, which is responsible for the laws governing the protection of personal data supervision and control of acts.

In exercising these rights, you can contact "Europa Royale Druskininkai" in any convenient way:

In writing: Vilniaus al. 7, LT-66991 Druskininkai.

By email:

Tel. No. +370 680 18909